Question 1

IS YOUR KITCHEN REGISTERED?

Accepted Answer

Absolutely!At All Things Party Co., all of our grazing platters, grazing tables, and desserts are freshly prepared in a fully council-registered kitchen, operating in accordance with the Australia New Zealand Food Standards Code.We hold all the required food safety and food handling certifications, and we take great pride in maintaining the highest standards of cleanliness, food safety, and quality. From preparation through to presentation, every order is made with care, using fresh, quality ingredients, so you can order with complete confidence.Your health, safety, and satisfaction are just as important to us as creating delicious food for your special occasion.

Question 2

HOW MUCH NOTICE TO YOU REQUIRE?

Accepted Answer

To ensure we have plenty of time to prepare your order with the care and quality we're known for, we ask for the following minimum notice periods:Grazing Platters: 2 days' noticeDesserts: 4 days' noticeGrazing Tables: Please contact us to discuss your event, as notice requirements may vary depending on the size and setup.Need something sooner? Don't hesitate to get in touch! While we can't always guarantee availability, we'll always do our best to accommodate last-minute orders whenever possible.Please note that some dates may close earlier once we've reached capacity, particularly during weekends, public holidays, and busy seasonal periods. To avoid missing out, we recommend placing your order as early as possible to secure your preferred date.

Question 3

HOW CAN I PROVIDE FEEDBACK?

Accepted Answer

At All Things Party Co., we're passionate about creating fresh, delicious grazing platters, grazing tables, and desserts using quality ingredients that you and your guests will love. Every order is prepared with care, and your feedback helps us continue to grow and improve.If there's anything we could have done better, we'd genuinely appreciate the opportunity to hear from you. Please feel free to email us at allthingspartyco@hotmail.com—we're always open to feedback and are committed to providing the best possible experience for every customer.Loved your order? We'd be so grateful if you could leave us a review on our website, Google, or Facebook. Your kind words not only mean the world to our small family business but also help other customers discover All Things Party Co. Thank you for your ongoing support—we truly appreciate it!

Question 4

HOW MANY PEOPLE DO YOUR PLATTERS FEED?

Accepted Answer

Our grazing platters are generously packed with a delicious selection of fresh, quality ingredients, carefully curated to ensure there's plenty for everyone to enjoy.The serving sizes below are our recommended minimums. Depending on the appetite of you and your guests, many of our customers find our platters comfortably feed even more people.Our recommended serving sizes are:Small Platter – Serves a minimum of 2 peopleMedium Platter – Serves a minimum of 4 peopleLarge Platter – Serves a minimum of 6 peopleIf you're catering for a larger group or you're unsure which size is right for your event, we'd be more than happy to help. Simply get in touch, and we'll recommend the perfect platter combination for your guest numbers and occasion.

Question 5

WHERE ARE YOU BASED?

Accepted Answer

We're proudly based in Manor Lakes, Victoria, where all of our grazing platters, grazing tables, and desserts are freshly prepared and where all pickup orders are collected.We also offer delivery throughout Melbourne's western suburbs, from Manor Lakes to Geelong, Flemington, and many surrounding suburbs in between.Not sure if we deliver to your area? Get in touch with us—we're always happy to help!

Question 6

WHERE DO YOU DELIVER?

Accepted Answer

We proudly offer delivery across Melbourne's western suburbs, with four convenient delivery zones covering a wide range of suburbs from Manor Lakes to Geelong, Flemington, and surrounding areas in between.We make it easy to enjoy fresh grazing platters, grazing tables, and desserts delivered straight to your door.Can't see your suburb listed or located just outside our delivery zones? Send us a message! We'll always do our best to help and see if we can accommodate your order.

Question 7

WHAT HAPPENS IF THE RECIPIENT IS NOT AT HOME?

Accepted Answer

We kindly ask that someone is available to accept your delivery during the selected delivery window. This helps ensure your grazing platters and desserts are received safely and enjoyed at their freshest.If nobody is available at the time of delivery, we will attempt to contact the recipient to arrange a suitable safe place to leave the order, where possible and only if it is considered safe to do so.Please note that once an order has been delivered and left unattended at the customer's request or in an approved safe location, All Things Party Co. cannot accept responsibility for the condition of the order.If we are unable to safely deliver your order, any additional delivery or re-delivery costs will be the responsibility of the customer.To ensure your order arrives perfectly, we recommend arranging for someone to be available to receive your delivery.

Question 8

CAN I CUSTOMISE A PLATTER?

Accepted Answer

Of course!We love creating something unique for your special occasion. Whether you have a specific theme, colour palette, dietary requirement, favourite ingredients, or a particular style in mind, we'd be happy to discuss your ideas.Simply send us a message with what you're looking for, and we'll work with you to create a grazing platter that's perfectly suited to your event.

Question 9

CAN YOU CATER TO SPECIAL DIETARY REQUIREMENT?

Accepted Answer

Where we can, absolutely!We offer a range of allergen-friendly options to help cater for different dietary needs. Our platter options include:Nut FreeVegetarianGluten FreeDairy FreeVeganOur dessert options include:Nut FreeLactose FreePlease note that while we take great care when preparing allergen-friendly orders, our products are made in a kitchen that handles a variety of ingredients. Therefore, we cannot guarantee that our platters or desserts are completely free from allergens.If you have a specific dietary requirement or allergy, please contact us before placing your order so we can discuss your needs and help find the best option for you.

Question 10

IS THERE A MINIUM FOR DESSERTS?

Accepted Answer

Yes, we do have a minimum order requirement for our dessert cups.Our dessert cups are freshly made to order, carefully prepared, and beautifully presented, so minimum quantities help us ensure we can maintain the quality and freshness you expect from All Things Party Co.For specific minimum quantities and available flavours, please refer to our dessert menu or send us a message. We're always happy to help you choose the perfect amount for your celebration.

Question 11

HOW DO I CHOOSE DELIVERY?

Accepted Answer

Selecting delivery is easy!When you're on the cart page, simply click "Estimate Shipping" and follow the prompts. Your delivery zone will be automatically calculated based on your address.If your address falls outside of our delivery zones, pickup will automatically be selected as the available option.Need a hand or unsure which option to choose? Send us a message and we'll be happy to help you complete your order.

FAQ